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QRG - Make a BACS Direct Debit payment
This guide provides a step-by-step process for making a BACS Direct Debit payment. By following the outlined instructions, users can avoid common pitfalls and streamline their operations. It is an essential resource for anyone responsible for direct debit collections, enhancing accuracy and saving time in the payment and collection process. Viewing this QRG will empower users to handle direct debit collections with confidence.
1. Open the portal
Navigate to https://portal.esenda.com/
2. Go to BACS actions
Click BACS actions from the left hand menu.
3. Choose Direct Debit
Click BACS payment type Direct Debit.
4. Review the file
Click View on the uploaded payment file to open and review its details.
5. Continue
Click the blue Continue button.
6. Select the account
Select the account that the payments will be paid into.
7. Continue
Click the blue Continue button.
8. Open Action Required
Click the Action Required tab.
9. Select all payments
Once all payments are valid, they must be included for approval. To proceed, check the Select all box.
10. Include the payments
Click the green Include payments button.
11. Confirm
Click Confirm on the pop-up window.
12. Continue
Click the blue Continue button.
13. Approve
Click the blue Approve button.
14. Send to bureau
Click the Send to bureau button for the final payment step.
15. Review the batch
Your payment file has now been sent — select View batch list.
16. Confirm the status
The status shows as SENT TO BUREAU as confirmation, along with the account details used. Selecting the three dots also shows the historical information on who approved and sent the file.
