Activating your account

When your esenda account is created, you'll receive an email containing everything you need to access the platform and complete your onboarding.

This guide explains how to log in for the first time, set your password, and sign your onboarding contracts.

Step 1: Locate Your Welcome Email

Once your account has been created, you'll receive an email from:

[email protected]

This email contains:

Your username
A temporary password
An account activation link

If you cannot find the email, check your spam or junk folder.

Step 2: Activate Your Account

Click the activation link included in the email.

You will be taken to the esenda login page.

Enter:

Your email address
Your temporary password

Then select Login.

Step 3: Create a New Password

For security purposes, you'll be required to change your password the first time you log in.

Enter your new password.
Re-enter the same password to confirm.
Continue to complete the password change.

Step 4: Complete Your Compliance Requirements

After logging in for the first time, you'll initially only have access to the Compliance section.

Before you can access the full esenda platform, you must review and sign your onboarding contracts.

To complete this step:

Open each contract.
Review the terms and conditions.
Confirm your agreement where required.
Select Continue once all contracts have been completed.

Step 5: Access the Full Platform

Once your contracts have been signed, additional menu options will become available in the left-hand navigation menu.

You now have access to the full range of features available within your Esenda account.

Viewing Your Contracts Later

You can return to the Compliance section at any time to:

View your signed contracts
Download copies for your records

Important Information

This onboarding process applies only to customers who joined esenda from June 2026 onwards.

Customers who joined esenda before June 2026 received their contracts separately by email and may not see the Compliance onboarding process described in this guide, and their contracts may not be saved in the portal.

Need Help?

If you experience any issues accessing your account or completing the onboarding process, please contact the Esenda Support team for assistance.