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Updated parent journey
We've updated the esenda parent payment journey. The refreshed experience is designed to help parents understand each stage more easily, make sense of the payment options available to them and complete the journey comfortably on mobile.
The update is focused on the parent-facing experience, providing: clearer steps, clearer presentation of payment options and improved mobile usability.
What has changed
A clearer step-by-step journey
The journey now gives parents a stronger sense of progression. Clearer stages and on-screen guidance are designed to help them understand where they are and what they need to do next.
Payment options that are easier to understand
Available payment options are presented more clearly, helping parents compare what is shown to them and make an informed choice.
A better mobile experience
The refreshed layout is easier to use on smaller screens, giving parents a more comfortable experience when they choose to pay from a phone or tablet.
What parents can expect
- A more structured journey with clearer on-screen stages.
- Clearer explanations of the payment options available within their journey.
- A layout that works more comfortably across desktop, tablet and mobile.
What this means for schools
Payment experience is part of the wider parent journey. When the screens parents use are easier to follow, staff have a clearer experience to reference when answering questions or directing parents to make a payment.
The updated design is intended to reduce uncertainty at the point of payment. It does not change the principle that parents will see the payment options available within their journey.
Frequently asked questions
Why has the journey been updated?
The changes are designed to give parents clearer guidance, make payment options easier to understand and improve the experience on mobile devices.
Are the payment options changing?
This update focuses on how the journey and available options are presented. Parents will continue to see the payment options your school has selected, available within their journey.
