Refund a Card Payment

Steps

1. Log in to esenda. You will land on your dashboard.
2. Go to Transactions, then Payments. All invoice and extra payments are listed together in one table. To narrow it down, filter by payment link.
3. Find the transaction you are looking to refund by searching for any of the following details:
   1. esenda reference
   2. Transaction status
   3. Amount
   4. Payment reference
   5. Payment method
   6. Student name
   7. Email address
   8. Payor name
   9. Invoice number, for invoice payments
   10. Billing account code, for invoice payments
   11. Payment link

4. Once you have found the transaction, go to the furthest right-hand column of the table.

1. In the Refund column, click the Refund transaction icon.
2. If it is a partial refund, you can adjust the refund amount before confirming.
3. Confirm the refund.